Right of withdrawal


Pursuant to art. 64 Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes unrelated to any business or professional activity carried out, or does not make the purchase by indicating a VAT number reference in the order form), has right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty, except as indicated below,

To exercise the right of withdrawal, the Customer must send a communication to that effect within fourteen days from the date of receipt of the goods. This communication must always be sent within the aforementioned period of fourteen days, by letter sent by post, fax or e-mail, to the following address: Flli Sorbello Trucks srl ss114 km 70,942 Riposto 95018 ( CT ) fax: 095/964638 email: info @worldporter.com

The Customer must send the product carefully packed in its original packaging, avoiding damaging it with adhesive labels or other and complete with everything originally contained, to the following address: Flli Sorbello Trucks srl ss114 km 70.942 Riposto 95018 (CT) . The shipping costs for returning the goods are charged to the customer. The shipment by the Customer must take place within fourteen days of the notification of withdrawal. The shipment is under the responsibility and risk of the Customer. Upon receipt of the goods, their integrity will be checked and the amount of the product purchased will be refunded to the Customer. The refund will be made within fourteen days of the notification of withdrawal, subject to the non-receipt of the returned product. The refund will be made using the same payment method used for the purchase.

The right of withdrawal can be exercised only with regard to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product. The right of withdrawal cannot be exercised in relation to audiovisual products or sealed computer software (including those attached to hardware material), once opened, as well as the supply of goods made to measure or clearly personalized or which, by their nature, do not may be returned or are liable to deteriorate or expire rapidly. The purchased product must be returned intact and in the original packaging, complete in all its parts (including the packaging and any documentation and accessory equipment: manuals, cables, etc.). In all cases, the affixing of labels or adhesive tapes directly on the original packaging of the product should be avoided. In the event of damage to the goods during transport, the Customer will be notified of the incident to allow the Customer to raise a dispute against the courier of his choice and obtain reimbursement of the value of the product (if insured by the Customer).

The right of withdrawal is forfeited in the event of a defect in the substantial integrity of the returned goods, and thus by way of example in the event of: i) lack of the original external and/or internal packaging; ii) absence of integral elements of the product; iii) damage to the product for reasons other than its transport; iv) abnormal state of conservation. In the event of forfeiture of the Customer's right of withdrawal, after authorization the purchased product will be returned to the Customer, charging the shipping costs to the same.